Automated Parcel Machine software designed with user- experience in mind.
You choose the hardware; our modern software will manage your parcels, network and customer experience.
Processes and workflows
Covering typical use-cases of couriers, network administrators and end-customers. Carefully considered core product allows to implement new use-cases simpler than ever.
OOH delivery channel
APM, PUDO (pick-up and drop-off point) as delivery channel. “Click and collect” solution for merchants.
Open and closed networks
Technological infrastructure for single and multi-carrier (merchant) operations including compartment reservation.
Additional tools
“Click and collect”, OOH checkout integration (E-shop), Real-time push notifications using webhooks (reverse API) for any parcel event.
Implementation light
Single tenant SaaS solution requiring only a few days for configuration and complete setup.
SaaS solution based on extensive business experience:
Highly configurable parcel collection and delivery flows
Carrier setting allow conveniently to configure how the couriers and end-customers interact with APM. Easy to configure, implement changes or add new use-cases to meet your business requirements.
Powerful APIs and webhooks
CollabNET system includes dedicated APIs for parcels, service points, couriers, receive and return codes, courier parcel events, access keys and many more. Webhooks covering all parcel events.
Clear events and parcel statuses
Parcel journey from parcel registration all the way to customer collection is clearly defined. Each event has actor defined which makes it easy to navigate exceptions and full parcel history; enabling efficient customer support.
Open network remote customer support functions
A mix of tools and workflows to prevent and solve potential problems for couriers and end-customers @APM location. Full system logs at your fingertips.
Capacity management module
Soft and hard allocation scenarios enable to optimize network throughput and revenue. Reserve/split capacity between the carriers or retailers. Basis to build demand-based pricing.
Constant platform improvement
Continuously optimization of processes, capacity utilization and introduction of new use-cases help network operators to reduce their underlying cost per parcel.
End-to-end business intelligence
Full parcel data including events and timeline based on OData protocol for endless data-insights.
Proactive monitoring
Application insights, auto scale solutions and auto alerts support our proactive approach to support enabling to significantly reduce cost related to customer support.
SaaS solution based on extensive business experience:
Agnostic on all levels
Hardware, OP system and backend agnostic technology gives you the freedom of choice for technology, suppliers, and hardware vendors.
Security and confidentiality
Each carrier data is isolated, and available to only authorized personnel. Data is encrypted at rest and in transit. Minimal privilege policy. Frequent security updates.
Based on event sourcing pattern
Every meaningful business event is captured with no data getting lost. The end-customer will always know where their parcel is.
Based on open-source technologies and free dependencies
Modern and fast stack that does not conflict with any type of corporate technology. Super-easy to host and deliver frequent updates and implement new use- cases.
100% test coverage
Entire technology is covered with more than 1000 automated tests (and counting) resulting in extremely reliable cloud-based platform.
Robust Integration
Technology includes WEB APP for administration whereas all functionalities are also available through API conforming to OpenAPl v3 spec. Business intelligence API for all your business-decisions.
What Our Clients Say
Combining hardware and software into a full turn-key solution
Flexible hardware model allows to avoid dependence on single supplier:
- Customer choice of hardware
- Integration of existing and new APM solutions
- CollabNet provides full hardware solution
CollabNet additional expertise:
- Working closely with leading hardware producers worldwide
- Integration of well-known hardware solutions
- Hardware specification and procurement consulting, tender management
- Production quality supervision
- Network planning and business model consulting
