Parcel Locker Software Ecosystem for Out-of-Home Delivery Networks
Hardware-agnostic parcel locker software for carriers and postal operators, connecting APMs, pickup points, carriers, couriers and customer support in one unified platform.
CollabNet Parcel Locker Software Advantage
Up to 25% hardware cost savings.
We enable you to choose from multiple parcel locker hardware providers, delivering up to 25% cost reduction through competitive sourcing and easy provider switching.
Up to 80% reduction in on-site visits.
Reduce costs through automated processes that proactively fix parcel locker issues, reducing the need for on-site maintenance visits. Our optimized processes enable faster operations.
Reduction of support costs.
Keep a lean first- and second line support team thanks to our platform's powerful yet easy to use support tools which enable efficient network management.
Own controlled software in weeks.
Deploy your controlled platform in 8 weeks vs 18-24 months of in-house development. We enable custom flexibility without the cost, time and risk of building internally.
Case study - Pakettipiste
With more than 1000 service points live, Pakettipiste now operates a fully customizable hardware-agnostic parcel locker & PUDO platform that has enabled to implement hardware from multiple vendors, reduce amount of maintenance visits needed and significantly improve support processes.
Features of CollabNet Parcel Locker Software Platform
Robust and reliable
- 99.97% platform uptime with millions of parcels processed
- SLA guarantees with defined response and resolve times
- Quarterly penetration testing conducted by third party
- Event sourcing system recording every system change
Hardware agnostic
- Hardware adapters to integrate any parcel locker solution
- Supports multiple parcel locker vendors under same interface
- Automated parcel locker installation process
- Runs smoothly on low-spec hardware, such as battery lockers
Network health tools
- Dashboard highlighting lockers needing immediate attention
- 6 different reset tools with self-healing capabilities
- Comprehensive remote diagnostics and error reporting
- Real-time data architecture with OData
Fully customizable
- Complete custom branding and workflow configuration
- Fully isolated customer environments
- Company specific business rules supported through feature flags
- Configurable flows setup with few mouse-clicks
Easy onboarding
- Complete UI/API parity - every action accessible through API
- Minimal data requirements (only 4 fields needed)
- Webhook support for real-time event notifications
- Migration tools for existing lockers and parcels
Capacity management
- Platform supports both multi-carrier and single carrier networks
- Multiple capacity allocation models (soft/hard/reserve options)
- Predictive forecasting models based on AI
- Real-time capacity visibility
Frequently asked questions
Yes. Our platform is hardware-agnostic and we have model specific integration with multiple European and Chinese parcel locker vendors. We can onboard new hardware vendors to our platform in 3-4 weeks.
Most common model is monthly fee, based on network size and an one time implementation fee. Other licensing models are negotiable.
Easy integration is our core principle. We provide multiple API endpoints (OpenAPI 3.0) with UI and API parity, meaning every action in our portal can also be used via API. We support REST, webhooks, Kafka, and Azure Service Bus for enterprise integration.
We guarantee 99.97%+ uptime (100% achieved past 9 months). Response and resolve times are agreed in a customer specific Service Level Agreement. Support is offered via different channels, like Jira, email and emergency hotline.
CollabNet is GDPR compliant. We enter into Data Processing Agreements with our customers and use minimal amount of data to operate the platform. All data stays within EU/EEA data centers on Azure or AWS.
We recommend regional or country-based instances. Platform is built for cloud hosting (Azure/AWS) with horizontal scalability. The architecture supports a high number of service points.
We structure pilots in phases with clearly defined success criteria. This typically includes initial testing with limited deployment, followed by evaluation before proceeding to full-scale implementation.
Implementation project includes configuring user-flows in the platform, setting up integrations to customers systems, parcel locker hardware implementation, customer training, acceptance testing and setting up the support processes. Estimated duration for the project is 3 months.
We employ a Network Health monitoring system with real-time visibility and automated issue detection. Background processes identify and resolve common problems proactively before they impact operations. Our support approach and tools have enabled customers to reduce on-site maintenance visits between 50-80%.
Announcements and Out-of-Home Insights
Solution provider with proven industry expertise
- 15 years of hands-on experience in launching and operating delivery networks across five different EU markets.
- Extensive expertise in taking over and optimizing existing parcel locker networks.
- Strong know-how in parcel locker hardware sourcing and technologies.