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As Pakettipiste’s carrier-agnostic parcel locker network grew increasingly popular, they encountered a critical challenge: their customers demanded greater capacity, but their indoor-only locations created a natural ceiling for growth.
Originally launched in 2018, Pakettipiste’s hardware infrastructure remained technically sound. However, their solution provider made a strategic decision to discontinue the solution. While lockers and spare parts remained available, the software ecosystem was effectively being phased out. Pakettipiste was being pushed towards a new platform that did not align with their operational needs or partner expectations.
The challenge extended beyond aging hardware. When exploring solutions with their existing service provider, Pakettipiste discovered that the next-generation hardware offerings fell short of their needs, since new option lacked crucial components necessary to support an agnostic network, threatening to lock them into a single vendor solution, at a time when operational flexibility had become critical for future growth.
Pakettipiste faced mounting pressure as e-commerce volumes surged and customer demands escalated. Their existing network was approaching critical utilization levels, necessitating an urgent expansion strategy. The current infrastructure could no longer support the rapid growth in parcel delivery volumes, making outdoor expansion a strategic imperative.
The shift from a turnkey solution to a more flexible system required careful change management. While turnkey solutions offer comfort through their all-in-one nature, they often come with premium pricing and vendor lock-in.
We supported Pakettipiste in understanding and embracing the advantages of a more competitive solution.
A critical concern was managing the migration process while their existing hardware vendor was pushing back. This situation required careful navigation to ensure service continuity while moving forward with the transformation.
CollabNet’s experience with similar transitions helped develop strategies to maintain operations throughout this delicate period.
The international nature of the project required new approaches to collaboration. We developed effective strategies for remote meetings, communication, and mutual testing, ensuring smooth coordination despite geographical distance.
Through persistent collaboration and innovative problem-solving, we helped Pakettipiste achieve all their transformation goals while maintaining service quality throughout the transition.
Creating software that preserved the customer experience while optimizing operational flows presented another key challenge. Pakettipiste’s customers relied on their service, so any changes needed to enhance rather than disrupt their experience.
Through careful design and testing, we ensured the new system maintained familiarity while introducing improvements.
Meeting the hard deadline of the contract end date added time pressure to the project. There was uncertainty about whether the current solution provider would maintain services until the very end.
Our methodical approach to parallel system implementation helped mitigate this risk.
Developed custom workflows, UI, dynamic pricing features, and capacity management tools based on customer requests.
Successfully migrated 700 existing in-door locations to new software platform with no service interruptions.
Define based what type of hardware was needed for the Finnish outdoor climate and what to look out for.
Evaluated 15 hardware providers on 50+ criteria to ensuring top reliability and functionality.
Integrated Cleveron hardware to our platform and conducted rigourous testing to ensure the solution would work perfectly.
We applied a scoring model to evaluate over 15 providers, narrowing them down to 9 selected, 4 shortlisted, and 2 contracted.
Pakettipiste now has a scalable, multi-locker solution, which allows us to choose the best hardware for different location settings.
Our relationship with Pakettipiste continues to grow stronger. We maintain rigorous security standards through quarterly penetration testing and provide ongoing design support.
What sets our partnership apart is our commitment to being more than just a software solutions provider – we’re a strategic technology partner invested in Pakettipiste’s long-term success.
This commitment was exemplified during our two-day brainstorming session in Tallinn, where we collaborated with Pakettipiste to explore future business models and innovative approaches to infrastructure utilization.
We’re a solution provider with deep industry expertise
Out-of-Home software solutions, backed by industry expertise.