Finland's most customer-oriented logistics company, operating countries largest carrier agnostic network.
More than 800 lockers handling 20 000 shipments a day with all global parcel delivery operators integrated.
Services for Courier companies:
- First mile pick-up and last mile drop-off
- Returns handling
- Track and trace and reporting integrations
- Parcel lockers integrated to e-commerce check-out process.
How did we help Pakettipiste?
Created tailored software
Provided our network management platform, custom workflows, user-interface, dynamic pricing features and capacity management tools.
Software migration
Successfully migrated 700 existing in-door locations to new software platform with no service interruptions.
Defined hardware solution
Specified the type of hardware required for the Finnish outdoor climate and identified key factors.
RFQ management
Evaluated 15 hardware providers on 50+ criteria to ensuring top reliability and functionality.
Vendor selection process
Used a scoring model to assess 15+ providers, narrowing the list to 9 selected, 4 shortlisted, and 2 contracted.
New hardware integration
Integrated Cleveron 352 hardware into our software platform and conducted thorough testing.
Challenges of the project
Implementation challenges
In any major technology transformation, organizations face significant implementation risks that need to be carefully managed. For Pakettipiste, these challenges needed thoughtful consideration and planning:
Decoupling hardware and software.
The shift from a turnkey solution to a more flexible system required careful change management. While turnkey solutions offer comfort through their all-in-one nature, they often come with premium pricing and vendor lock-in.
We supported Pakettipiste in understanding and embracing the advantages of a more competitive solution.
Managing pushback from existing vendor
A critical concern was managing the migration process while their existing hardware vendor was pushing back. This situation required careful navigation to ensure service continuity while moving forward with the transformation.
CollabNet’s experience with similar transitions helped develop strategies to maintain operations throughout this delicate period.
International nature of the project
The international nature of the project required new approaches to collaboration. We developed effective strategies for remote meetings, communication, and mutual testing, ensuring smooth coordination despite geographical distance.
Through persistent collaboration and innovative problem-solving, we helped Pakettipiste achieve all their transformation goals while maintaining service quality throughout the transition.
Preserve old flows, but optimize them
Creating software that preserved the customer experience while optimizing operational flows presented another key challenge. Pakettipiste’s customers relied on their service, so any changes needed to enhance rather than disrupt their experience.
Through careful design and testing, we ensured the new system maintained familiarity while introducing improvements.
Time pressures
Meeting the hard deadline of the contract end date added time pressure to the project. There was uncertainty about whether the current solution provider would maintain services until the very end.
Our methodical approach to parallel system implementation helped mitigate this risk.
Ongoing collaboration
More than a software solution provider
Our relationship with Pakettipiste continues to grow stronger. We maintain rigorous security standards through quarterly penetration testing and provide ongoing design support.
What sets our partnership apart is our commitment to being more than just a software solutions provider – we’re a strategic technology partner invested in Pakettipiste’s long-term success.
This commitment was exemplified during our two-day brainstorming session in Tallinn, where we collaborated with Pakettipiste to explore future business models and innovative approaches to infrastructure utilization.
